Two Minute English

Ordering things online

So you want to order some thing online? Or have you already placed an order? In this lesson learn the important phrases and keywords that you can use while online shopping. Listen carefully and repeat!

In this lesson, we are going to learn what to say when ordering things online.

         Talking about online deal 

Suzy: Hey, where did you buy this dress from?

Lizzie: I ordered it from

Suzy: Didn’t you found it expensive there?

Lizzie: No, not at all. It has some great deals! I got crazy discounts!

Suzy: How much did this cost you?

Lizzie: Well, I got a 45% discount on the retail price!

Suzy: Wow that’s great. I will look at it today.

Enquiring about delivery

Lizzie: Hello, is it

Assistant: Yes, how can I help you?

Lizzie: I ordered a couple of ladies watches and they were supposed to be delivered till 19th of this month but I haven’t received the order.

Assistant: May I know your order number please?

Lizzie: Yes sure, it’s AK129984

Assistant: Alright. I can see that the order is scheduled for delivery today.

Lizzie: Hmm... I was hoping for an early delivery.

Assistant: I am sorry sir. We didn’t have any inventory of that particular model, but you will certainly get your watches today.

Lizzie : Okay. Thank you.

Paying through credit card

Assistant: Your bill amounts to 867 dollars.

Suzy: Do you accept credit cards? How can I pay?

Assistant: I am sorry, we don’t take credit card numbers on phone for security purposes. I can send you an email with an online form that leads to a secure payment page.

Suzy: Won’t that take too long?

Assistant: Well, I can also mark it for Cash on delivery and you can pay in cash to the delivery boy.

Suzy: That’s a good option. When will he deliver?

Assistant: You will get this product within 2 days. Please keep the cash ready.

Suzy: Sure. No problems.

Exchanging a dress

Lizzie: Hey, is it

Assistant: Yes, what can I help you with?

Lizzie: Well, I ordered a dress from your site and I want to exchange it. Could you help me with this?

Assistant: May I know your order number and reason for exchanging?

Lizzie: It’s AK129984 and it is not the same dress I ordered for.

Assistant: Oh! Is that so. I am really sorry. Please return the dress to us and we will despatch the correct dress to you.

Lizzie: Hmm... Okay. I will send the dress back to you.

Assistant: Thank you! I am really sorry for the inconvenience.

Lizzie : It’s alright. I’ve ordered several times from you, and this is the first time that this has happened.

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